Revolutionizing call centers: 20x call coverage with AI-Powered auditing
About the case
The challenge: Manual reviews and quality blind spots
Using manual auditing to audit calls limited the coverage of the audit and made quality assurance difficult.
Quality assurance required transcription and analysis of calls.
Identifying agents and customers in recordings was challenging.
Detecting non-compliance with SOPs across calls was essential.
Manual auditing missed critical call details of customers.
Several patterns were missed due to a lack of automation.
Error-prone system for analyzing manual calls.
AI call audits: simple and impactful
Using an AI-powered pipeline, we implemented automate call audit solutions that enhanced quality by using call auditors.
Developed accurate call transcription for efficient analysis.
Implemented speaker identification to classify agents and customers.
Applied NLP to detect slang, filler words, and professionalism markers.
Combined heuristics and AI for ATSI-compliant call quality scoring.
Built an integrated platform for call playback, verification, and reporting.
The measurable impact
Boosted call center productivity and operational efficiency.
Improved call compliance; fewer misses.
Provided KPI reports for improved performance.
Refined response with AI call quality monitoring.
Achieved 100% call auditing coverage with reduced review time.
Project Snapshot
CASE STUDIES
See more case studies
AtliQ team committed to making your journey smooth, collaborative, and results-driven.
Sean Johnson-Bey
CEO, COACHEDUP
From conception to bringing the product to market, the team guided us thoroughly.
Art Powell
CEO, Trinsic Technologies
Without AtliQ, we would not have made it to where we are!
Gabriel Marrero
CEO- Yosubi
I have been working with AtliQ for almost 3 years now, & the team is simply great. They understand your need & deliver what's best for your business.”
Antonio Santana
CEO at Wellness Empowered
AtliQ team is the backbone of everything we do, blessed to have them as a part of our team
Cory Hidalgo & Lisa Hidalgo
Founders, Moon Tower Tickets
We’ve worked together on a number of initiatives, and I fully recommend them to anyone looking for AI technology development.
Vishnu Enjapoori
CEO at Saroe Inc
“AtliQ delivered all priorities timely with fluid communication. They are perfect example of how smaller businesses meet larger clients.”
Abner Larrieux
President Of AL Consulting inc
“Ever since we met them, I just feel like we’ve all been growing together and we’re going to continue to grow”.
Tahir Mansoor
CEO of Black Window Tech LLC, Texas
We faced difficulties with the website crashing and got back up with the help of Bhavin and his team. We’re extremely happy with our website; the customer...
Marina Hatzidakis
Founder of Facci Restorante, USA
“The way they’ve initiated the entire project is awesome. I must say what they’ve built for us is beyond our expectations.”
Mr. Snehal Kothari
Founder & Director of OSI Study and Immigration Consultants